Service Experts

New Employee Integration

The sink or swim approach to onboarding leaves new hires drowning in a sea of information and uncommunicated expectations. No wonder so many wash-out in the first few months. Especially in the fast-moving waters of a sales driven organization.

Service Experts was doing their best to make sure their newly hired HVAC repair sales professionals got the training they needed to succeed, but the one person responsible for communicating with new hires was having a hard time keeping their head above water.

Coordinating several new hire training sessions several times a year was a logistical nightmare that left little time for the follow-up and reinforcement.

Much less data tracking to find out if the training was relevant and effective. S2E Solutions changed all of that with our proprietary communications tool Up2Speed.

Up2Speed streamlines the logistics of Service Experts’ training events allowing one person to distribute travel information quickly and efficiently. It also makes it easy to collect data and employee feedback to help gage effectiveness and refine training procedures and materials. Plus, it opens up a two-way channel between new employee and employer that extends their training and onboarding process well into that employee’s first year.

Our research clearly identified employee frustrations and most important of all, made the employees part of the solutions.

After implementing Up2Speed, 85% of new hires agree that Service Experts provides the support they need to be successful in their new jobs. We’re working on that other 15%.

Coordinating several new hire training sessions several times a year was a logistical nightmare that left little time for the follow-up and reinforcement.

Much less data tracking to find out if the training was relevant and effective. S2E Solutions changed all of that with our proprietary communications tool Up2Speed.

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